POLICIES

Rates

All listed Turks and Caicos villa rental and services rates are subject to change at any time prior to invoicing.
*Please note that our Turks and Caicos villas are private residences and owners may change their rates at any time for any reason.

Reservations

If you are interested in booking one of our Elegant Turks & Caicos vacation properties, please visit our Villa Reservation page. Within 24 hours of our initial contact via your reservation request, a booking contract will be sent to you for completion and return. At this point, the accommodation will be put on hold for 7 days. Payment as per the term of the booking contract must be completed in that time to confirm your dates. One the initial payment is made, you will receive not only the confirmation of your reservation, but your payment receipt as well. Final payment is due in full 60 days prior to your arrival on island.

Cancellations

All villa rental cancellations are subject to a minimum charge of $100 per person. Cancellations received 60 days or less prior to departure are Non-Refundable. We strongly urge you to take Travel Insurance for your Turks and Caicos vacation. Thanksgiving and Christmas bookings are also non-refundable.

Security and Damage Deposits

During the villa orientation procedure or via email at the time of booking, the renter will complete a Statement of Liability providing credit card information. This information will be used in the event of damages, non-compliance with the Terms of Booking as stated on the invoice, or for A/C costs if metered separately for your Turks and Caicos villa.

Check in – Check out Times:

Check In / Check Out Times - Check In is generally 4.00 pm on back-to-back bookings. While early check in is not guaranteed, please check with us shortly before your arrival on island. Any authorized early check in must be agreed upon in writing.

Check Out time is 11:00am. Every member of your party and all their possessions must be removed from the rental no later than 11:00am. Guests staying past check out time will be charged accordingly.

Travel Insurance

Tranquility Property Management recognizes that the unforeseen may happen in life, and as a result, an unpredictable circumstance may force you to alter your Turks and Caicos villa vacation plans. As such, we recommend trip cancellation insurance on all private Caribbean villa rentals and vacation home accommodations.

Occupancy by Numbers

No parties, weddings or large gatherings are allowed in these Turks Caicos vacation properties without written permission. Caribbean villas and luxury condos may not be occupied by more guests than specified in the rental contract. Rates are based on occupancy and additional fees may apply.

Tax & Service Charge

The Government of Turks and Caicos Islands applies a 10% Accommodation Tax on all island villa and condo rentals. This charge is not included in our Turks and Caicos villa rental rates and will be applied at time of booking.

Tranquility Property Management Ltd acts only as agent for accommodations and assumes no responsibility for property loss or damage to any vacation homes, nor liability for injury, accident, delay or irregularity which may be occasioned either by reason or defect in any vehicle or acts of any company or person engaged in conveying passengers to or from their accommodations. If for any reason beyond its control, including force majeur or the sale of the house, Tranquility is forced to cancel the booking made by the client or his agent, best efforts will be made to offer another Turks and Caicos property of equivalent standard with which the client will be in agreement. If the price of the alternative rental property is less, the difference will be refunded to the client, but if the price is higher, the client must pay the difference. If, however, no agreement can be reached, both parties are entitled to cancel. Tranquility will refund to the client only the villa rental price paid; no other amounts will become due. And given development on the island, Tranquility cannot guarantee that there is no ongoing construction in the vicinity of your Turks and Caicos rental. Given that these circumstances are beyond our control, no refunds will be offered.